Fred Olsen Cruise Lines

Plain Sailing Guarantee

We know the world feels a little uncertain at themoment. That’s why if you make a new booking now for a 2021 cruise and change your mind about travelling nearer the time, we will either move the deposit you have paid to an alternative cruise with no admin fees or refund it to you in full.

Just let us know no later than when your final payment is due (or your interim payment for a longer cruise) and our team will take care of the rest.

If you cannot travel due to testing positive for COVID-19, we will transfer your cruise or give you a sailing credit.

There will be no administration fees and you can choose any cruise within 12 months of your original sailing date.

We are very sorry if your cruise with us is cancelled.

Whilst we would love it if you transferred to another, you can of course have a full refund, with no quibbles, at any time. 

For booking terms and conditions and our privacy policy, please click here.

Surgeons Quarter Travel sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number P8156. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0599 or www.abta.com

 

Hays Travel Limited are registered in England and Wales with company number 1990682 and VAT number 193167195. Registered office: 25 Vine Place, Sunderland, Tyne & Wear SR1 3NA.

 

Surgeons Quarter Travel is an accredited body member of Hays Travel Limited, ATOL 5534.

Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. This website will provide you with information on the protection that applies in the case of each holiday and travel service offered before you make your booking. If you do not receive an ATOL certificate, then the booking will not be ATOL protected. If you do receive an ATOL certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL certificate go to: https://www.caa.co.uk/ATOL-protection/Consumers/ATOL-certificate/

 

Surgeons Quarter Travel is registered with ABTA is a trading name of Surgeons Lodge Limited who are registered in Scotland with company number SC256751 and VAT number 859947154. Registered office: Nicolson St, Edinburgh, EH8 9DW.

Our opening hours are Monday - Friday, 08:30-17:00.

Contact:

Surgeons Quarter, Nicolson Street, Edinburgh, EH8 9DW

0131 52 71737

Please follow the links to our booking terms and conditions and privacy policy

© 2020 Surgeons Quarter